Terms and Conditions – Swimming Lessons

Dive Into Swimming Lesson Terms and Conditions

Please note: The team at ‘Dive Into Swimming’ cannot accept liability for any circumstances or situations beyond our control, nor any consequential impacts that may arise as a result.

1. General Lesson Policies

All lessons will have a maximum 6:1 pupil-to-teacher ratio in line with Swim England guidelines. This will not be exceeded for normal group lessons (this may change for other classes, e.g. School swimming, but bather load or maximum ratios will not be exceeded). If a teacher is unable to take the lesson, another teacher must be present. Pupils cannot transfer to another teacher where the class ratio is already at capacity.
Lessons are available on a first-come, first-served basis. If you preferred day or timeslot is not available, you will be offered an alternative or may choose to join the waiting list.
Term lengths will change based on school terms and our individual schedule; therefore, the cost and length of each term may vary.
Our teachers will be responsible for you/your child during their 30-minute lesson ONLY. You must stay in building during lessons, it is the responsibility of the parent/guardian/carer to look after children at all other times whilst on the Dive Into Swimming premises, including any children or siblings spectating.
Children must wait to enter the pool until the swim teacher instructs them it is safe to do so.
Swimmers should aim to arrive no more than 5 minutes before the lesson and leave as quickly as possible after the lesson to allow for maximum comfort in the changing rooms.
When booking, you must divulge all known medical and physical conditions for the child in question. This allows us to accommodate their needs. If there are
any changes whilst enrolled in one of our courses, please email us immediately so we can update our records. All information regarding this matter will be kept
confidential by our staff.

2. Payment & Refunds

Before any swimming lessons can commence, the whole term fee must be paid upfront unless alternate payment agreements have been agreed prior to this. Payments will be checked by staff before the first lesson is due to begin. Should your child join midway through the term, the cost for the remaining lessons in the
term will be charged. In specific circumstances, there may be an opportunity to pay half-termly.
Refunds will not be permitted unless the missed lesson is the fault of Dive into Swimming. Additionally, refunds will only be given when rescheduling is not possible.
We do not allow lessons to be carried over to the next term. Only in exceptional circumstances will we allow to swimmers to carry lessons over; these will be judged on a case-by-case basis and cannot be guaranteed.
If a lesson is missed, it is the customers responsibility to arrange a make-up lesson, please do so by emailing: hello@diveintoswimming.com. Please note, a
MAXIMUM of 2 lessons can be made-up per term
Four weeks before the end of the term, you will be asked if the enrolled swimmer wishes to continue with lessons for the next term. If so, you will have specified
time period to pay for the renewal to secure the spot. If you fail to do so, you will be issued one last reminder before the space is offered to another swimmer. If
there is a reason for late payment or you do not wish to continue with lessons, please inform the swim school at your earliest convenience.

3. Hygiene & Illness

There will be no food consumed in the pool buildings, including chewing gum.
Under no circumstances will the use of talcum powder be allowed, including at the poolside or in the changing rooms.
Outdoor footwear is not allowed at the poolside. Please remove shoes or change into appropriate footwear such as flip-flops, sliders, or crocs.
Swimmers or spectators should not run at the poolside to minimise the risk of injury on wet and slippery surfaces.
Anyone attending a lesson should remove plasters, jewellery, and hair clips. Long hair should be tied back, and everyone should wear a swimming hat.
Every swimmer must use the showers at the side of the pool BEFORE entering the pool. This ensures any loose dirt or debris is washed off before getting into the pool.
Please ensure any children attending a lesson use the toilet beforehand to reduce disruption during the lesson.
If your child feels unwell, we advise that you do not bring them to the lesson. If your child experiences sickness or diarrhoea, they must be clear of symptoms for 48 hours before attending their lesson. If you are unsure about whether to bring your child to a lesson, please email Dive into Swimming or contact your GP for advice.

4. CCTV Policy

1. Data Retention Period

CCTV footage is retained for a standard period of 28 days, in compliance with legally prescribed retention periods for swimming and leisure facilities. After this
period, recordings are securely deleted unless required for specific legal or operational purposes.

2. Purpose of CCTV Recordings

CCTV recordings are used to ensure the safety and security of swimmers, customers, and staff, as well as to:

Ensure the safety and security of swimmers, customers, and staff.
Investigate incidents or accidents.
Support health and safety measures.
Enhance operational management and control.

3. Formal Policy and Compliance

We have established a formal CCTV retention and usage policy to ensure compliance with legal requirements and to uphold effective operational practices. This policy is reviewed periodically to align with industry best practices and to support our goal of attaining ISO certification in 2025/2026.

4. Reviews of any recording’s will be documented with the name and address of the person involved and reason for review, this will be documented in our company log book.

For further details or queries regarding our CCTV policy, please contact us directly.

5. Other

Dive Into Swimming will not be held responsible for any lost or stolen belongings. If you are worried about possessions, please take valuables with you to the poolside during lessons or leave them at your own risk.
Photography and videography are not allowed under any circumstances whilst on the Dive into Swimming premises. Consent forms will be collected for those who wish to have photos and videos taken for advertisement reasons before the child starts lessons.
Please respect all pool rules and regulations and the facilities to ensure the smooth running of lessons and the business.
Any sort of abuse directed at Dive into Swimming staff members will NOT be tolerated. Any behaviour of this nature will be reported to the relevant authorities and dealt with accordingly.
If there is a pool closure for any reason, all clients will be notified by SMS and email directly. Rescheduling of lessons will be made a priority; however, if this is not possible, either a refund or credit for the next term may be issued.
If you or your swimmer earns an award, you will receive a payment link to purchase the corresponding certificate and badge. Payments must be completed by the end of the week (EOB Sunday) for the certificate and badge to be prepared and handed out during your next session. If payment is made after this deadline, the certificate and badge will be prepared and distributed the following week.

6. Complaints

All complaints should be reported to the Operations Director, Abbie Macleod, via email at abbie.macleod@diveintoswimming.com.
Complaints will be dealt with internally unless it is a safeguarding concern, in which case it will be escalated to the relevant authority.

7. Changes to T&Cs

If there are any changes to the T&Cs after enrolment, we will notify you via email. If you do not accept these changes, you will need to let us know within 14 days. After this period, we will presume acceptance of the new terms and agreements.

8. Contact Us

If you have any questions about these Terms, please contact us at:

Dive Into Swimming, 282 Wellingborough Road, Wellingborough Road, Wellingborough, Northamptonshire, NN8 4BW

Phone: +44 (0) 7825 347795

Email: hello@diveintoswimming.com

This policy was last updated on: 7th January 2024